Contact information

Last updated: October 3, 2026

For order, product, shipping, return, or policy questions, contact DemiBu by email at hello@demibu.co. English email support is available.

Please include your order number for order, shipping, or return questions. We answer every message as quickly as possible. A fixed response-time service level is not currently published.

DemiBu is the merchant operating this store. The legal operator and registered contact details are listed in our Privacy Policy.

Our primary return location is our California warehouse, but every return or exchange must be reviewed by our staff before shipment. After reviewing the order, item, and reason, we will confirm whether the item should be returned to the California warehouse or another designated return location. For damaged, defective, or incorrect items, we will also confirm whether a return is required and whether DemiBu will cover return shipping. Do not send anything until we provide the exact return address and instructions.