Last updated: October 3, 2026
We want you to feel good about every order from DemiBu. If something is not right, this policy explains how returns and refunds work.
30-Day Return Window
You have 30 days from the day your order is delivered to request a return. Items must be unused, in their original condition, and in the original packaging.
Return Authorization and Destination
All returns and exchanges must be reviewed and authorized by our team before anything is shipped. Our primary return location is our California warehouse. After reviewing the order, item, and reason for the request, our staff will confirm whether the item should be returned to the California warehouse or another designated return location. Do not send an item until we provide the exact return address and instructions.
Items That Cannot Be Returned
- Opened or unsealed personal care items (such as soaps, balms, patches, and sachets), for hygiene reasons.
- Items marked as final sale at the time of purchase.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, email us within 14 days of delivery with your order number, photos, and a description of the issue. After reviewing the details, our staff will confirm the appropriate resolution, whether the item must be returned, the authorized return destination, and whether DemiBu will cover the return shipping cost. Do not ship the item until you receive our written instructions.
Change-of-Mind Returns
For change-of-mind returns, you are responsible for return shipping. Contact hello@demibu.co before sending anything back. Our staff will confirm whether the item should be returned to our California warehouse or another designated return location, and will provide the applicable address and instructions. Ask us about the expected return shipping cost before you decide to send an item.
Refunds
Once we receive and inspect your return, we will issue the refund to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it.
European Union Customers
If your order is delivered to the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason. As permitted by EU law, you bear the direct cost of returning the goods. For sealed hygiene products, this right ends once the seal is broken.
Australian Customers
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy for a product that fails to meet a consumer guarantee.
How to Start a Return
Email hello@demibu.co with your order number and the reason for the return or exchange. Our staff will review the request and confirm the resolution. If a return is required, we will tell you whether to send it to our California warehouse or another designated return location and will provide the exact address and instructions. Do not send anything before receiving that confirmation.