Products
Where can I see product details?
Each product page lists what the item is, how it is used, how to care for it, its current shipping origin, and its estimated delivery window. If anything is unclear, write to us before ordering.
Orders & Shipping
When should my order arrive?
U.S. warehouse stocking is underway. At present, orders are fulfilled from our Beijing warehouse and ship from China by international courier. Estimated delivery is 9–20 business days total: 2–5 business days to process and typically 7–15 business days in transit. After U.S. stock is physically received and activated, any product page that explicitly shows California fulfillment will use an estimated total of 4–9 business days. These are estimates, not guarantees.
How much is U.S. shipping?
Standard tracked shipping is $8.99 USD for orders under $79 USD and free for orders of $79 USD or more. The amount charged by DemiBu is shown at checkout.
What happens if products ship from different warehouses?
At present, all active orders are fulfilled from Beijing, China. After U.S. inventory is received and activated, a mixed-origin order may arrive in separate packages. Each product page will show its current origin, and tracking is emailed after dispatch.
Could I pay duties or carrier fees?
For items shipped from China, U.S. customs or the carrier may assess duties, taxes, processing fees, or other charges. Unless the product page or order confirmation expressly says those charges are included, the recipient is responsible. See our Shipping Policy.
Returns
Can I return an item?
Eligible unused items in their original condition and packaging can be requested for return within 30 days of delivery. Opened or unsealed personal care items are not returnable. For a change-of-mind return, the customer pays return shipping. All returns and exchanges require prior staff review. Our primary return location is our California warehouse, but after reviewing the order, item, and reason, we may direct the return to the California warehouse or another designated return location. For a damaged, defective, or incorrect item, our staff will also confirm whether a return is required and whether DemiBu will cover return shipping, based on the details provided. Email hello@demibu.co and do not send anything until we provide the exact address and instructions. See our Refund Policy.
Use & Safety
Our products are everyday objects for personal care and daily life, not medical devices. Product descriptions describe use and materials, not treatment results. Items involving heat or a flame of any kind must never be left unattended, must be kept away from children and pets, and must not be used while sleeping. Keep rooms ventilated. If you have sensitive skin or a health condition, test a small area first and consult a qualified professional.
Wholesale & Custom Orders
Do you offer dealer or wholesale pricing?
We work with a small number of retailers, spas and studios — apply on our Become a Dealer page.
Can you do private label or OEM?
Yes — tell us what you need on the Custom Order page.
Still have a question? Visit our contact page — we read every message.